Agoda Guide: What to Do If You Don’t Receive a Confirmation Email After Booking and Paying for a Hotel on Agoda

When making business travel arrangements, confirming hotel bookings is crucial to ensure a smooth trip. If you’ve completed a hotel booking and payment on Agoda but haven’t received a confirmation email, here are some professional steps to follow:

1. Check Your Spam Folder:
   • Verify that the confirmation email might have been mistakenly identified as spam.
   • Look through your spam folder and if you find the email, mark it as “Not Spam” and consider adding Agoda’s email address to your safe senders list to prevent future misclassification.
2. Verify Your Email Address:
   • Review the email address you provided during the booking process for any typos or formatting issues.
   • If you booked through your Agoda account, sign in to your account and check the email address associated with your profile. If necessary, update it and attempt to resend the confirmation email.
3. Manage Your Bookings on Agoda:
   • Log in to the Agoda website or app and navigate to the “Manage My Bookings” section.
   • Review your bookings to confirm the status and check if a confirmation email was generated.
4. Contact Agoda Customer Service:
   • If you still haven’t received the confirmation email, contact Agoda’s customer service team.
   • Have your booking details ready, including the booking reference number, your name, and the check-in dates.
   • Clearly explain the situation and request that they resend the confirmation email to the correct email address.
5. Check for Duplicate Bookings:
   • Occasionally, users might accidentally make multiple bookings. Ensure you haven’t booked the same hotel stay twice.
   • If you did, you might have received a confirmation email for a different booking.
6. Directly Contact the Hotel:
   • As a last resort, you can try contacting the hotel directly.
   • Provide your booking details, including the dates, your name, and any payment information if applicable.
   • Ask them to verify your booking and, if confirmed, request assistance in getting the confirmation email from Agoda or an alternative method of confirmation.
7. Keep Payment Receipts:
   • Ensure you have your payment receipt handy as proof of payment in case you need to escalate the issue.
8. Allow Sufficient Time:
   • While uncommon, sometimes email delivery can be delayed due to various factors. Allow a reasonable amount of time before assuming the email is lost.

By following these steps, you should be able to resolve the issue of not receiving a confirmation email after booking and paying for a hotel on Agoda. If you continue to experience difficulties, don’t hesitate to escalate the issue with Agoda’s customer service team.